Privacy Policy
Effective Date: May 10, 2026
This Privacy Policy explains how the Delivery Ecosystem platform (“Platform”, “we”, “our”, or “us”) collects, uses, stores, processes, and protects user information across the Customer App, Driver App, Admin Dashboard, and related services.
By using the Platform, you agree to the practices described in this Privacy Policy.
- Information We Collect 1.1 Customer Information
We may collect:
Full name Phone number Email address Delivery addresses GPS/location data during active delivery sessions Payment-related metadata Order history Device information Push notification tokens App usage analytics Customer support conversations 1.2 Driver Information
We may collect:
Full legal name Identification information Vehicle information Driver’s license details Banking/payment details GPS and live location telemetry Route and delivery history Device and connectivity information Driver performance metrics Acceptance and cancellation rates 1.3 Automatically Collected Data
The system may automatically collect:
IP addresses Device IDs Crash reports Browser/device fingerprints Session logs API request logs Security telemetry Fraud detection signals 2. How We Use Information
We use collected data to:
Process orders and deliveries Match customers with drivers Improve logistics performance Prevent fraud and abuse Verify identities Maintain platform security Generate analytics and operational reports Improve customer experience Monitor system stability Enforce platform policies Comply with legal obligations
The Platform reserves the right to use anonymized and aggregated data for research, operational intelligence, business analysis, and service optimization.
- GPS and Location Data
The Platform relies heavily on live location systems.
By using the Platform:
Customers consent to temporary address and location processing for deliveries. Drivers consent to continuous GPS tracking while online or performing deliveries.
Driver telemetry may be analyzed for:
Route optimization Fraud prevention Delivery verification Safety analysis GPS spoofing detection Dispatch optimization
The Platform may suspend accounts engaging in suspicious location behavior.
- Data Sharing
We do not sell personal data.
However, information may be shared with:
Delivery drivers Merchants/stores Payment providers Cloud infrastructure providers Security and fraud detection systems Government or law enforcement authorities when legally required
Customer personal information is minimized until an order is accepted by a driver.
- Security
We implement security protections including:
Encrypted HTTPS communication Authentication systems OTP verification systems Role-based access controls Audit logging Fraud detection systems Cloud security monitoring Transaction validation
Despite best efforts, no digital platform can guarantee absolute security. Users use the Platform at their own risk.
- User Responsibilities
Users are responsible for:
Maintaining account confidentiality Protecting passwords and devices Providing accurate information Reporting unauthorized activity immediately
The Platform is not liable for damages caused by:
User negligence Shared accounts Weak passwords Compromised devices Third-party attacks beyond reasonable operational control 7. Account Suspension and Termination
We reserve the right to:
Suspend accounts Restrict access Remove listings Block devices Permanently terminate users
Reasons may include:
Fraud Abuse Harassment Payment manipulation GPS spoofing Fake orders Threats against staff or drivers Violations of platform rules
No refunds or compensation are guaranteed after enforcement actions.
- Data Retention
We may retain records including:
Order histories Delivery logs GPS logs Audit trails Communication records Transaction data
Retention periods may extend beyond account deletion where legally or operationally necessary.
- Children and Minors
Users under the legally required age in their jurisdiction may not use the Platform without guardian consent.
- Limitation of Liability
The Platform is provided “as is” and “as available.”
We are not liable for:
Delivery delays Store inventory issues GPS inaccuracies Third-party outages Driver conduct outside operational control Network interruptions Force majeure events Indirect or consequential damages
Maximum liability shall not exceed the fees paid by the affected user for the specific order in dispute.
- Changes to this Policy
We may modify this Privacy Policy at any time. Continued use of the Platform after updates constitutes acceptance of revised terms.
Final Legal Notice
By using the Platform in any capacity, users acknowledge that they have read, understood, and agreed to these policies and terms.
The Platform reserves all rights not explicitly granted herein.
The machine remembers everything. Audit trails exist. Fraud leaves fingerprints. Behave accordingly..