Customer Terms and Conditions
Effective Date: May 10, 2026
By creating an account or placing an order through the Platform, the customer agrees to the following Terms and Conditions.
- Nature of the Service
The Platform operates as a logistics and delivery coordination system connecting customers, stores, drivers, and operational infrastructure.
We are not the manufacturer of products sold by merchants.
Product quality, availability, legality, and accuracy remain the responsibility of the merchant/store.
- Customer Obligations
Customers agree to:
Provide accurate addresses Provide reachable contact information Remain available during delivery windows Behave respectfully toward drivers and support staff Not abuse refunds or promotions Not create fake or duplicate orders
Failure to comply may result in suspension or permanent bans.
- Orders
Orders become active once payment or confirmation is successfully processed.
The Platform reserves the right to:
Reject orders Cancel suspicious transactions Delay dispatch during operational overload Refuse service in high-risk situations
Estimated delivery times are estimates only, not guarantees.
- Pricing
Prices may include:
Product costs Delivery fees Service fees Surge pricing Platform charges
Prices may change dynamically depending on:
Demand Distance Driver availability Weather Operational conditions
Customers agree to final checkout pricing before order submission.
- Refunds and Compensation
Refunds are evaluated case-by-case.
Refunds may be denied where:
Incorrect addresses were provided Customers were unreachable Orders were accepted successfully Abuse patterns are detected Claims cannot be verified
The Platform reserves full discretion regarding partial or full refunds.
Repeated abuse of refunds may result in account restrictions.
- Delivery Completion
Orders may be considered completed when:
OTP verification succeeds The customer accepts the order Delivery proof is submitted Operational evidence confirms successful delivery
False claims after verified completion may lead to account suspension.
- Customer Conduct
Customers may not:
Threaten drivers Harass staff Abuse support systems Commit payment fraud Manipulate promotions Interfere with deliveries Attempt platform exploitation
The Platform reserves the right to pursue legal action where necessary.
- Service Availability
The Platform does not guarantee uninterrupted service.
Downtime may occur due to:
Maintenance Infrastructure failures Third-party outages Cybersecurity incidents Network instability 9. Intellectual Property
All software, systems, branding, UI designs, dispatch algorithms, operational flows, and infrastructure remain the property of the Platform.
Unauthorized copying, reverse engineering, or redistribution is prohibited.
- Limitation of Liability
The Platform is not liable for:
Merchant mistakes Driver delays beyond operational control Indirect damages Lost profits Emotional distress Data loss
Use of the Platform is at the customer’s own risk.
Final Legal Notice
By using the Platform in any capacity, users acknowledge that they have read, understood, and agreed to these policies and terms.
The Platform reserves all rights not explicitly granted herein.
The machine remembers everything. Audit trails exist. Fraud leaves fingerprints. Behave accordingly..